Claim procedure

Was your aircraft late or unable to take off at all? Did you have a problem with our inflight staff? Was your baggage damaged? Read the procedure to be followed in order to contact our customer relations department.

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Make your claim

Are you dissatisfied with your Brussels Airlines experience? Please complete our complaint form. When entering a complaint form you will receive an acknowledgement e-mail with a claimnumber. The handling of a claim can take up to four weeks.

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Praise form

Of course, we will also be delighted to hear from you if you are very pleased with our service. Did you have a great flight or enjoy being served by a friendly flight attendant? Please tell us about it …

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