In this section, our customers may find all the information they need in order to get prepared for their flight. Please read them carefully and, don’t forget: should you still have doubts, our multilingual Contact Centre is at your disposal for any further information.
Airport information
Brussels Airlines flies to over 70 airports in Europe, Africa and America. Each airport has its own check-in deadline and local website. Brussels Airlines has collected all the information you need.
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Check-in Options and Times
You can choose one of our several check-in methods. You can check in by telephone from home, office or hotel or you can go to the airport beforehand, where you can choose from a wide range of options.
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Baggage allowance
Deciding how much baggage to take on board with you is part of every flight. Please bear in mind that limiting the amount of baggage you carry on board offers a number of advantages and enhances your in-flight comfort.
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Passport & Visa
During your journey, you (and your children) must be in possession of the necessary travel documents and visas according to the laws of the countries of departure, transit and arrival. Brussels Airlines is not liable for the consequences of failure to possess the necessary documents and/or visas.
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Special Assistance
Medical assistance for passengers with reduced mobility and/or sick passengers is available for Brussels Airlines operated flights.
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Ticketing Offices
If you want to buy a ticket, are looking for information about our services or have a complaint or problem, you will certainly find the help you need at our ticket offices at airports (Europe and America) or in city centres (Africa).
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Lounge information
Our lounges are very spacious and have quiet spaces where you can do important work or handle urgent telephone calls. You will be provided with assistance there if you wish to change reservations or require help with other matters.
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Boarding
When you have checked in your baggage, you will have time to relax over a cup of coffee. Or you can go round the shops and replenish your supply of spirits and perfumes. But keep an eye on the clock, so that you reach the gate on time.
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