Special assistance passengers

Passengers needing wheelchair assistance

Blind or visually impaired and/or deaf or hearing impaired

Passengers with a mental impairment

Passengers with health problems

Expectant mothers

Disabled minors


Passengers needing wheelchair assistance

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The assistance company in the airport will provide you with a wheelchair (or similar) free of charge. Please let us know the extent to which your mobility is reduced. There are three internationally recognized wheelchair categories to help you classify your degree of disability.
  • WCHR – Wheelchair Ramp: A passenger who can independently ascend and descend steps and move in the aircraft cabin, but who requires a wheelchair to cover the longer distances.
  • WCHS – Wheelchair Steps: A passenger who cannot ascend and descend steps, but who can move independently in the aircraft cabin. He/she requires a wheelchair to cover the longer distances and must be carried up and down the steps.
  • WCHC – Wheelchair Cabin seat: A passenger who is completely immobile. He/she requires a wheelchair at all times, must be carried up and down the steps and to and from the seat.
* If you want to take your own fold-able wheelchair with you, we will not charge you to transport it. Your wheelchair will be carried in the cargo hold free of charge and in addition to your free baggage allowance.

If you are taking your own wheelchair with you, please tell us its dimensions and weight as well as any specifics (fold-able/non-fold-able, sports wheelchair, etc.). If your wheelchair is battery powered, please find out what type of batteries it takes and let us know when you book your flight.
  • Battery powered mobility aids are subject to possible limitations of space in the cargo hold of the aircraft and must comply with the applicable dangerous goods legislation.
  • A gel-cell and dry-cell battery can stay in the wheelchair, however, the battery terminals must be covered with electrical insulating tape or plastic caps to prevent an accidental short circuit.
  • Lithium batteries need to be carried in the passenger's cabin, each battery in a protective pouch.
  • For safety reasons, special packaging criteria apply to wet battery-driven wheelchairs. They may only be transported as cargo.
  • A MSDS sheet (Material Safety Data Sheet) issued by the battery manufacturer is recommended to check if a battery can be accepted.

Please notify us at least 48 hours before departure about essential mobility equipment such as electric wheelchairs.

Level-entry boarding is not available at many airports. Due to numerous arrivals and departures at airports, gate assignments are not guaranteed and aircraft may be assigned a remote position on the tarmac.

 

Blind or visually impaired and/or deaf or hearing impaired passengers

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Blind or visually impaired passenger

Assistance service for blind or visually impaired passengers is provided. These passengers may be accompanied by a seeing–eye dog.


Deaf or hearing impaired passenger

A deaf or hearing impaired passenger can be provided with assistance for any announcement on the ground and on board. A deaf passenger may be accompanied by a hearing dog.


Deaf and blind passenger

Passengers who are deaf and blind always need to be assisted by a traveling companion.


Passengers with a mental impairment

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This concerns a passenger with an intellectual or developmental impairment needing assistance at the airport. It is imperative that the passenger is able to follow the crew's safety instructions during the flight.


Passengers with health problems

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Respiratory problems

Passengers requiring supplementary oxygen for medical use can:

  • use oxygen supplied by Brussels Airlines on board
    • Brussels Airlines can supply medical oxygen on board (up to 5 litres of oxygen per minute). If you require this service, please contact the Medical Assistance Coordination Service at the time of reservation (or at least 72 hours before your departure). Please note that extra costs for this service have to be paid at the time of reservation or at least 24h in advance and that a surcharge will apply per provided bottle.
  • use private portable oxygen concentrators (POC)
    • The use of private oxygen equipment on board is limited to Portable Oxygen Concentrators (POC) and following provisions:
      • The POC must be powered by non-spillable batteries
      • In case of permanent use sufficient battery power for 150% of the maximum flight duration has to be available.
        NOTE: connection to the aircraft's electrical power is not permitted.
      • The type of device needs to be approved by the Medical Assistance Coordination Service
      • The device can be stowed on board in compliance with safety regulations.
      • The user must ensure that all POC batteries transported in carry-on baggage are, in alliance with the IATA DGR, protected from short circuiting and are packaged in a manner that protects them from physical damage

In case you have your own POC you can find a list of approved POC's we can accept on board of our flights here.

Your treating doctor needs to fill out a POC document
You will need to provide details on a medical form if you need extra oxygen on board.


NOTE: When oxygen is also required at airports (before boarding, connecting time and upon arrival), the passengers is responsible to make those arrangements separately.

Private oxygen bottles: Small gaseous oxygen or air cylinders required for medical use are only accepted by Brussels Airlines if empty and as checked baggage. As a rule, all private oxygen bottles must be transported as checked baggage. Wet oxygen is not permitted on board Brussels Airlines operated flights.


Stretcher Case

A stretcher case is a passenger who requires transportation in horizontal position on a stretcher. SSR code: STCR


MEDA case

A MEDA (medical) case passenger is a person who needs medical clearance to be accepted for air travel.

Medical clearance is based on the completed Medical Information Form for passengers requiring Medical Clearance. The form consists of 2 parts which must be completed by the treating physician.


Expectant mothers

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Expectant mothers with complication-free pregnancies can fly with Brussels Airlines up to four weeks before their expected due date (or up to and including the 36th week of pregnancy) upon presentation of a recent medical certificate reporting the estimated date of delivery.

Expectant mothers beyond the 28th week of their pregnancy are recommended for European and U.S. flights and are obliged for flight to/from Africa to carry a current letter from a physician which includes the following:

  • confirmation that the pregnancy is progressing without complications
  • the expected due date
  • the doctor expressly states that the patient's pregnancy does not prevent her from travelling by air.

Medical clearance is needed for acceptance of expectant mothers with:

  • complicated pregnancies
  • twins or a multiple pregnancy as from the 28th week of pregnancy

When the expectant mother has no medical documents/certificate to proof her expected due date, the pregnant lady can be refused to board the plane for safety reasons by the captain, if the captain has doubts that she is not 100% able to complete her flight without needing extraordinary care.


Disabled minors

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Minors (infants and children) who:

  • are completely immobile
  • have a physical impairment
  • have a mental impairment

may only be accepted, provided they are accompanied by an able bodied adult. In this case the Unaccompagnied Minor procedure is not applicable.
Exceptions are to be decided by the Medical Assistance Coordination Service on a case-by-case basis.

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