Requirements for travel companions, guide dogs & other assistance dogs
Please note that a traveling companion is required in the following cases:
- if the passenger cannot help himself/herself in the event of an emergency evacuation
- if the passenger cannot communicate with flight attendants over safety instructions
- if the passenger cannot understand or follow the safety demonstration
- if the passenger needs assistance in feeding or using the toilet
Guide dogs and other assistance dogs
You have the option of taking a guide dog or other assistance dog with you free of charge. We recommend that you use a dog harness and muzzle. However, the number of animals allowed in the cabin is limited, so please let us know in good time if you wish to travel with a guide dog or assistance dog. Please also note that in some countries special regulations apply to the entry of animals and we recommend that you find out about the rules in advance.
It is also possible to transport a therapy or Emotional Support Animal (ESA) free of charge in the cabin (only on itineraries to/from the US, including connecting flights). You will require confirmation from your doctor that you require an assistance dog. Please note that the dog's suitability for transport in the aircraft cabin may be checked.
An emotional support or psychiatric service dog must be accompanied by documentation from a licensed mental health professional stating the following:
48-hours advance notice is required
- The passenger has an emotional/mental health-related disability and having the dog on the aircraft is necessary.
- The individual providing the assessment is a licensed mental health professional and the passenger is under the care of the individual providing the documentation.
- The documentation may not be more than one year old. The document must include the date, the type of mental health professional license and the state or other jurisdiction in which it was issued.
to travel with an emotional support animal.
On long-haul flights arrangements must be made regarding the dog's hygiene. Written confirmation is required that the animal will not need to relief itself in-flight or can do so in a hygienic manner on command so that other passengers are not disturbed in any way.