Requirements for travel companions, guide dogs & other assistance dogs
Please note that a traveling companion is required in the following cases:
- if the passenger cannot help himself/herself in the event of an emergency evacuation
- if the passenger cannot communicate with flight attendants over safety instructions
- if the passenger cannot understand or follow the safety demonstration
- if the passenger needs assistance in feeding or using the toilet
Guide dogs and other assistance dogs
You have the option of taking a guide dog or other assistance dog with you free of charge. However, the number of animals allowed in the cabin is limited, so please let us know in good time if you wish to travel with a guide dog or assistance dog.
- The dog will fit in front of my seat (the footspace of my seat).
- The dog will lie or sit on the floor in front of my seat secured by a leash.
- We recommend to use a harness instead of a collar to secure the dog and a muzzle.
- The dog will never sit on a passenger seat.
Please also note that in some countries special regulations apply to the entry of animals and we recommend that you find out about the rules in advance.
Only on itineraries to/from the US, including connecting flights, it is also possible to transport a therapy or Emotional Support Animal free of charge in the cabin. Please note that the dog's suitability for transport in the aircraft cabin may be checked.
An emotional support or psychiatric service dog must be accompanied by documentation from a licensed mental health professional (or medical doctor) stating the following:
Minimum 48-hours advance notice is required
- The passenger has an emotional/mental health-related disability and having the dog on the aircraft is necessary.
- The individual providing the assessment is a licensed mental health professional and the passenger is under the care of the individual providing the documentation.
- The documentation may not be more than one year old. The document must include the date, the type of mental health professional license and the state or other jurisdiction in which it was issued.
to travel with an emotional support animal.
Please note that for the safe and undisrupted operation of a flight it is mandatory that your dog is trained to behave properly in public settings. In order to be allowed to travel with you in the cabin it is therefore mandatory that your dog is obedient and behaves properly (i.e. no barking, growling, jumping at people or other animals, and/or relieving itself in the gate area or cabin, or doing so in a way that will not create a health or sanitation issue on the flight). On long-haul flights a written confirmation is required that the animal will not need to relief itself in-flight or can do so in a hygienic manner on command so that other passengers are not disturbed in any way.
If your animal misbehaves you can be asked to put its muzzle on for the transport or it can be confined to the belly (if a kennel is available) or carriage can be denied.