During the flight

During the flight our flight attendants will assist passengers with reduced mobility as much as they can.

Services on board for wheelchair users

On our long haul flights (Airbus A330) a specially developed on-board wheelchair is available to passengers with reduced mobility which they can also use to access the toilets. For safety reasons, crewmembers are not authorized to carry or lift passengers between the cabin seat and the wheelchair or to assist passengers during the visit in the lavatory.

However, passengers with reduced mobility should bear in mind that the sanitary area in aircrafts is generally quite cramped. In addition, the aisle in an aircraft is narrower as a rule than in other means of transport.

When you get on board, our cabin crew will:

  • support you during boarding and disembarking
  • help you to stow away your hand luggage
  • assist you in getting to and from the lavatories.

Services on board for blind or visually impaired passengers

We offer the following assistance to blind or visually impaired passengers on board:

  • we will explain the arrangement of food on the meal tray
  • we will provide a separate, personal safety briefing
  • we will tell you personally about delays and other important travel announcements

Services for deaf or hearing impaired passengers

We offer the following assistance to deaf or hearing impaired passengers on board:

  • we will provide a separate, personal safety briefing
  • we will tell you personally about delays and other important travel announcements

Our employees cannot help with the following:

  • providing assistance in the toilet
  • lifting or carrying passengers
  • assisting passengers with meals
  • administering medication or supervising the taking of medication
Close