During the flight

During the flight our flight attendants will assist passengers with reduced mobility as much as they can.

Services on board for wheelchair users

On our long haul flights (Airbus A330) a specially developed on-board wheelchair is available to passengers with reduced mobility which they can also use to access the toilets. For safety reasons, crewmembers are not authorized to carry or lift passengers between the cabin seat and the wheelchair or to assist passengers during the visit in the lavatory.

However, passengers with reduced mobility should bear in mind that the sanitary area in aircrafts is generally quite cramped. In addition, the aisle in an aircraft is narrower as a rule than in other means of transport.

When you get on board, our cabin crew will:

  • support you during boarding and disembarking
  • help you to stow away your hand luggage
  • assist you in getting to and from the lavatories.

Our aircrafts have a number of seats with moveable armrests for ease of access. Since the seating configurations on board may vary according to aircraft, we kindly ask you to contact our Medical Assistance Co-ordination Service for more info about seating configuration.

For specialist harnesses and safety chairs for children, please contact our Medical Assistance Co-ordination Service:

  • Phone : +32 2 723 3703 or Fax: +32 2 723 3705
  • Email: meda@brusselsairlines.com
  • Opening hours: Monday till Friday: from 9AM – 4 PM Saturday, Sunday and bank holidays: from 9AM – 1 PM

Services on board for blind or visually impaired passengers

We offer the following assistance to blind or visually impaired passengers on board:

  • we will explain the arrangement of food on the meal tray
  • we will provide a separate, personal safety briefing
  • we will tell you personally about delays and other important travel announcements

Services for deaf or hearing impaired passengers

We offer the following assistance to deaf or hearing impaired passengers on board:

  • we will provide a separate, personal safety briefing
  • we will tell you personally about delays and other important travel announcements

Our employees cannot help with the following:

  • providing assistance in the toilet
  • lifting or carrying passengers
  • assisting passengers with meals
  • administering medication or supervising the taking of medication
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