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  you are here: Prepare My Travel > Luggage Information > Checked Luggage > Lost&Damaged
 
Lost And Damaged
 
Lost and Delayed 

Delayed luggage due to Swissport strike 

Has your luggage been delayed due to the Swissport strike ?
more info

   
Damaged suitcase 

Damaged suitcase

Has your luggage been damaged ?
more info

   
   

 

Delayed luggage due to the Swissport strike:

In case your luggage was not delivered after your Brussels Airlines flight due to the Swissport strike, please follow the below procedure to report the missing bags:

Passengers arriving at Brussels Airport: There are currently long waiting lines at our Lost & Found desk in Brussels. You don’t need to wait. Instead, you can report the missing baggage online, via the below website. Please fill in the form and mention the identification number (token) BRUMAY12
http://brusselsairlines.com/missingbag/

Passengers departing from Brussels Airport: Please go to our local Lost & Found desk at the airport of your destination and report the missing bags.


 

Damaged suitcase:

The damage must be reported before leaving the airport.  Apart from this Damaged Luggage Report a written complaint must be made to the carrier within 7 days. Please enclose copies of your ticket or boarding card, luggage label and repair costs together with this report. If the luggage cannot be repaired, we need confirmation from the repair shop stating the value of the damaged luggage and its date of purchase + purchase invoice and a picture of the damaged bag. If you did not notice the damage immediately and therefore couldn't submit a Damaged Luggage Report, you can still send us a written complaint together with sustaining documents within 7 days. However, the burden of the proof that the damage existed prior to the receipt of your luggage will lie on you.

The damaged bag form




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