We're pleased to announce we're currently working on an improved Manage My Booking tool. Therefore the access to the tool is for the moment limited to:
In case you want to use Plusgrade on your flight, please click here.
In case you want to change/cancel your flight, request a special meal, add your frequent flyer number or change your contact info, we kindly ask you to contact our Service Centre.
Customers who made their reservation via an agency, please contact your agency to request the refund.
If you need to cancel your ticket and request a refund, simply fill in the form below (one form per ticket). May we remind you that requests can be made only by private customers who made their reservation via the website, the Service Centre or the Brussels Airport Ticketing Office.
Please note: Flight number should be inserted in 4 digits, for African flights please put 0 before the flight number (for example 0232).