Upon Arrival

Our staff will be happy to help you with further information at your destination.

Services for wheelchair users

When you arrive at your destination airport your own wheelchair is returned to you either immediately after you have left the aircraft or at the latest at the baggage reclaim. In the latter case, you will be taken there in an airport wheelchair. The local airport wheelchair service will be waiting for you at the aircraft upon arrival and will help you to continue on your journey. However, you may have to wait a little while and we ask for your patience and understanding if this happens.


Services for passengers who are visually or hearing impaired

Our staff will also be happy to help you when you are leaving the aircraft and at your destination airport. The local airport assistance service will be waiting for you at the aircraft and will accompany you to the airport exit or accompany you until your connecting flight. However, you may have to wait a little while and we ask for your patience and understanding if this happens.

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