Cancel & refund conditions

What is refundable?

Flights within Europe (including Marrakech and Agadir)

For tickets booked in: Check_Go Light&Relax Flex&Fast Bizz&Class

Basic Fare

Not refundable

Refundable, but a cancellation fee of € 120 per passenger will be charged*

Refundable

Refundable

Fuel surcharge

Not refundable

Refundable

Refundable

Refundable

Airport taxes

Refundable, an administration fee of € 35 per passenger will be charged

Refundable

Refundable

Refundable

Airline fees, payment fees and insurance fees

Not refundable

Not refundable

Not refundable

Not refundable

Extra luggage purchased

Not refundable

Refundable**

Refundable**

Refundable**

*In case the cancellation fee is higher than the basic fare, only the fuel surcharge and the airport taxes will be refunded. In case the cancellation fee is lower than the basic fare, the difference between the basic fare and the fee will be refunded, on top of the fuel surcharge and the airport taxes.

**The extra luggage will only be refunded if cancelled together with the flight booking. In case of a Flex&Fast or Bizz&Class ticket, the extra luggage can be refunded separately if the refund is requested prior to check-in, via the Service Centre.


Intercontinental Flights

For tickets booked in: Non/Low Flex
Medium/High Flex
Max Flex

Basic Fare

Not refundable

Refundable, but a cancellation fee per passenger will be charged*

Refundable

Fuel surcharge

Not refundable

Refundable

Refundable

Airport taxes

Refundable, an administration fee of € 35 per passenger will be charged

Refundable

Refundable

Airline fees, payment fees and insurance fees

Not refundable

Not refundable

Not refundable

Extra luggage purchased

Not refundable

Refundable**

Refundable**

* The applicable fee can be found on the booking confirmation or by contacting the Service Centre.

** The extra luggage will only be refunded if cancelled together with the flight booking. In case of a max flex ticket, the extra luggage can be refunded separately if the refund is requested prior to check-in, via the Service Centre.


Which refund conditions apply in case my ticket combines different travel classes?

In case your ticket combines different travel classes, the most restrictive conditions will apply.
Example 1 : if you travel in Check&Go for your departure flight, and you return in Flex&Fast, the Check&Go refund conditions will apply to the entire trip.
Example 2 : if you travel in Economy Max Flex for your departure flight and you return in Economy Medium Flex, the Economy Medium Flex conditions will apply to the entire trip.

What happens to my return flight in case I cancel or do not show up for my outbound flight?

Please be advised that in the event you do not show up for any flight without advising us in advance, we will cancel your return or onward reservations.
In case you cancel your departure flight, the return flight will be cancelled automatically.

Can I cancel my return flight after I have taken my outbound flight?

Yes, in case of a Flex&Fast or Bizz&Class ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare.
Yes, in case of a Light&Relax ticket, only the unused airport taxes and the unused fuel surcharge will be refunded.

How can I cancel my booking and ask for a refund?

We kindly invite you to fill out this Cancel and refund request form.

What happens in case I purchased a cancellation insurance?

If you have purchased a cancellation insurance with Europ Assistance via brusselsairlines.com, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here

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