The Manage My Booking platform allows you to:
Make sure to include your mobile phone number in order to receive sms notification in case of important flight delay or cancellation of your flight!
Customers who made their reservation via an agency, please contact your agency to request the refund.
If you need to cancel your ticket and request a refund, simply fill in the form below (one form per ticket). May we remind you that requests can be made only by private customers who made their reservation via the website, the Service Centre or the Brussels Airport Ticketing Office.
Flight number should be inserted in 4 digits, for African flights please put 0 before the flight number (for example 0232).