If you have booked on brusselsairlines.com and wish to buy excess luggage, please enter your last name and booking reference.
If you haven’t booked on brusselsairlines.com or in case you want to change/cancel your flight, request a special meal, add your frequent flyer number or change your contact info, please contact our Service Centre.
If you want to get an upgrade and enjoy the comfort and services of a higher cabin class, please click here.
To check in online, please click here >>
Customers who made their reservation via an agency, please contact your agency to request the refund.
If you need to cancel your ticket and request a refund, simply fill in the form below (one form per ticket). May we remind you that requests can be made only by private customers who made their reservation via the website, the Service Centre or the Brussels Airport Ticketing Office.
Please note: Flight number should be inserted in 4 digits, for African flights please put 0 before the flight number (for example 0232).