About this airport Lounges Public transport Lost and found Check-in times Ticketing  

About the airport About London Heathrow Airport 

  • Terminal: London Heathrow’s new Terminal 2 will open on 4 June with Star Alliance and other airlines gradually moving in over a period of several months. Brussels Airlines operated flights will officially move to Terminal 2 on 15 October for both departing and arriving passengers. Until that date all Brussels Airlines operated flights will continue to be in Terminal 1.
  • Website:
  • Wi-Fi: access in all terminals, provided by Boingo Wireless.

Lounges Lounges

Welcome to the Star Alliance Lounge.

  • Location: the Star Alliance Lounge is located in Terminal 1.
  • Access: for more information about access to the lounge, please refer to our Lounge section

Public Transport Public transport

Lost and found Lost and found

  • Location: the Lost and Found office is located in the arrival hall, near belt 1.
  • Phone: +44 2089909900
  • Luggage tracing: for luggage tracing, please refer to our Luggage Tracing section

Check-in times Latest check-in time

  • Check&Go - Light&Relax: 70 minutes prior to departure
  • Flex&Fast: 50 minutes prior to departure
  • <<strong>Bizz&Class: 50 minutes prior to departure

Baggage drop-off points close 40 minutes prior to departure (for passengers who check in online and travel with hold luggage).

Ticketing Ticketing office

  • Ticket office type
  • Address
London Heathrow Aiport - Terminal 1 - Zone A/F
  • Opening hours
daily: 04:00 - 20:30

The Brussels Airlines ticket desk will be located in Zone A for SN2104 and SN2094. After 09:25 and for any other ticketing enquiries the SWISS ticket desk in Zone F will also be available for Brussels Airlines passengers.
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