Delayed luggage as a result of the Swissport actions
As a result of the 4-day industrial action of Swissport services at Brussels Airport, there is currently a high amount of luggage that needs to be processed and delivered to our passengers.
Please understand that this is a highly exceptional situation. We have now delivered more than half of the delayed luggage. Our current estimate is that we will have delivered all delayed luggage for which we have received complete baggage reports by the end of this week.
We are sorting and preparing the luggage for delivery. When your luggage is ready, we contact you for delivery arrangements. Please note that we cannot comment on the status of your specific bag, as we don't have any information about it until it is found, at which point you will be contacted.
We ask you NOT to come to the airport to look for your baggage since we are delivering constantly to our delivery partner, so your luggage may not be at the airport anymore.
Track the status of your luggage here
(use the file reference you received after reporting your missing luggage. It starts with the code of your airport of arrival e.g. BRU + SN + 5 figures. For example BRUSN12345)
We sincerely apologize for the inconveniences and we thank our passengers for their patience during this challenging period.
Click here for a list of frequently asked questions regarding delayed luggage because of the Swissport actions
**CURRENT STATUS OF THE DELAYED LUGGAGE DELIVERY**
We are currently working on sorting all left behind luggage. Volunteers from all departments of Brussels Airlines are helping out day and night in order to get the job done efficiently. We are sorting all luggage per destination and transporting it to a distribution centre, from where it will be delivered to our customers in Belgium and neighboring countries.
For delayed luggage with a foreign destination: we don’t accept any cargo on our flights so we are loading as much left behind luggage as possible and get it to their final destinations.
This is a highly exceptional situation and requires a lot of work, so we kindly ask you to be patient while we do the best we can in difficult, challenging circumstances.
We have called for extra reinforcement, and together with our delivery partners, we now expect to deliver between 1100 and 1500 luggage pieces per day in Belgium and neighboring countries.
At the same time, we are increasing luggage deliveries abroad.
We ask you not to come to the airport to look for your baggage yourself, as we cannot ensure that it is there anymore. When your luggage is found, we contact you for delivery arrangement.
Passengers who are not at their original destination anymore can then indicate where the luggage needs to be delivered.
We apologize again for the great inconveniences this has caused to our passengers