Delayed luggage due to Swissport strike
Has your luggage been delayed due to the Swissport strike ?
Has your luggage been damaged ?
In case your luggage was not delivered after your Brussels Airlines flight due to the Swissport strike, please follow the below procedure to report the missing bags:
Passengers arriving at Brussels Airport: There are currently long waiting lines at our Lost & Found desk in Brussels. You don’t need to wait. Instead, you can report the missing baggage online, via the below website. Please fill in the form and mention the identification number (token) BRUMAY12
Passengers departing from Brussels Airport: Please go to our local Lost & Found desk at the airport of your destination and report the missing bags.
The damage must be reported before leaving the airport. Apart from this Damaged Luggage Report a written complaint must be made to the carrier within 7 days. Please enclose copies of your ticket or boarding card, luggage label and repair costs together with this report. If the luggage cannot be repaired, we need confirmation from the repair shop stating the value of the damaged luggage and its date of purchase + purchase invoice and a picture of the damaged bag. If you did not notice the damage immediately and therefore couldn't submit a Damaged Luggage Report, you can still send us a written complaint together with sustaining documents within 7 days. However, the burden of the proof that the damage existed prior to the receipt of your luggage will lie on you.
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