Frequently asked questions about travelling with Brussels Airlines and United Airlines

The United Airlines cabin crew speaks English.

Like Brussels Airlines, United Airlines offers an extensive selection of food and beverages on board all domestic and international flights.

Like Brussels Airlines, United Airlines also offers a variety of entertainment options.

On board many aircraft, United Airlines offers both an entertainment system in the backrest and entertainment options using your own devices. The latter means that you can connect to Wi-Fi on board and watch films and television, or play games on your mobile phone, tablet or laptop. Audio and subtitles are available in various languages.

United Airlines offers comprehensive services to passengers who require assistance during their flight.

United Airlines offers a selection of special meals on most longer flights to meet individual dietary needs.

United Airlines offers a selection of special meals on most longer flights to meet individual dietary needs.

Please note that your preferred special meal must be requested no later than 24 hours before departure.

Under certain conditions, you may take animals on board United Airlines flights. It is temporarily not possible to transport pets in the cargo hold. Please familiarise yourself with the conditions for the carriage of pets and service animals as well as the options and deadlines for registration.

Animals will only be accepted at the airport if they have been registered in advance. Please also note that you must arrive at the airport and report to the check-in counter in good time. You cannot check in online or at a machine at the airport when travelling with a pet.

Whereas with Brussels Airlines children aged 12 years and over may travel alone, with United Airlines unaccompanied travel is only permitted for children aged 15 years and over. For unaccompanied children aged between 5 and 14 years, United Airlines offers a mandatory service for unaccompanied minors. This service can also be used for young people between the ages of 15 and 17 years. Since this service is not available for connecting flights, unaccompanied children are not permitted on such flights. Please register your children aged 5 to 14 years with United Airlines for the unaccompanied minors service as early as possible.

If you wish to request an upgrade for your flight with United Airlines, please note the following information about upgrades on Star Alliance partners:

• Please note that upgrades with miles or eVouchers are only available for United Airlines flight numbers. Upgrades cannot be booked on codeshare flights (Brussels Airlines flight numbers).
• You can request upgrades on United Airlines flights online at milesandmore.com. Alternatively, you can make a request by telephone via the Miles & More Service Team. Please have your Miles & More service card number and Miles & More PIN ready to hand for this.
• An upgrade booking can be confirmed providing there is availability in the specified booking class for flight awards in the next higher travel class (Premium Economy or Business Class).

You can always use the check-in options of the airline operating your first flight.
This means, for example, that you can use the check-in options of Brussels Airlines when connecting from Brussels Airlines to United Airlines. You will usually also then be given your boarding pass for your connecting flight with United Airlines.

If your first flight is operated by United Airlines, please use the check-in options offered by our partner airline. With United Airlines, you can check in online or via the United Airlines app from 24 hours before departure. Please use your United Airlines reservation details you received after booking.

If online or mobile check-in is not available, you can, of course, also check in at an airport self-service check-in kiosk or at the check-in counter.

United Airlines has specified time limits for checking in passengers and baggage. Specific time slots apply depending on the airport and flight.

Please familiarise yourself with the current check-in times and further information about the processes at the airport.

For international flights, please be sure to carry all required travel documents, such as your passport or visa.

If you have a connecting flight from the USA or Canada to Europe or from Europe to the USA or Canada, you can generally check in for the entire route right away. You will then also receive a boarding pass for your connecting flight.

If you would like to rebook or cancel your flight booked through Brussels Airlines because your plans have changed, you can either change your booking yourself on brusselsairlines.com or contact our Service Center. For flights booked with United Airlines, please use the rebooking options for United Airlines. To book or request special services for a flight (such as special meals, special baggage, pets, etc.), please always contact the carrier operating your flight directly.

In the event of a flight delay or cancellation, United Airlines or Brussels Airlines will automatically rebook you and notify you using the contact details you have provided. If you have already set off and have not received a notification, you can always speak to the airport staff.

If you have any questions or need assistance before you travel, please first contact the carrier with which you booked your flight. For example, if you booked your flight through brusselsairlines.com, this would be Brussels Airlines. Note: to book or request special services for a flight (such as special meals, special baggage, pets, etc.), it is best to always contact the carrier operating your flight directly.

If your flight is affected by disruptions, you can find information about your passenger rights on the apps of the carriers operating your flights, as well as on the United Airlines and Brussels Airlines websites.

If you start your trip in the USA or are travelling within the USA with United Airlines, please refer to united.com for information about the passenger rights that apply there.

Furthermore, you can ask airport staff at any time.

If you miss your connecting flight due to a delay, for example, the airline responsible will normally automatically rebook you. As soon as you’ve been rebooked, you will be notified by United Airlines or Brussels Airlines via the contact information you have provided (e.g. by email). If you have not received any notifications or if you require further assistance, you can contact our service team at the airport at any time.

You must report damaged baggage to the carrier that operated the flight after which you first noticed the damage. If you have flown with multiple carriers without picking up and rechecking your baggage between connecting flights, please report your damaged baggage to the carrier that operated the last flight segment.

Your luggage is always the responsibility of the carrier that will take you to your final destination. If this is not Brussels Airlines, please report your delayed baggage to United Airlines.