Cancel and refund requests
As travel plans can change unexpectedly, we offer you the possibility to cancel your booking and obtain a refund according to your selected travel fare.
Good to know
If you change your mind up to 24 hours after your booking, and you have not altered your initial reservation, you may cancel your booking without penalty. Your ticket must be cancelled before departure of the originally booked flight.
An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other offline channels. The admin fee applies per ticket.
In case of combining a non-refundable fare for your outbound flight(s) and a refundable fare for your inbound flight(s) - or vice versa - the complete ticket is non-refundable as for this type of ticket, the fare rules of the non-refundable ticket are applicable.
In case the standard cancellation fee is higher than the basic fare + international surcharge, we charge the basic fare + international surcharge instead of the standard cancellation fee.
The below charges and services are not refundable:
- Rebooking fee
- Travel insurance fee
- Optional payment charges
- Airline fees
- Additional services purchased (i.e. extra bag, seats selection, sport equipment,...)*
*Refundable in the event of flight cancellations or flight irregularities