Manage My Booking

For cancellation & refund requests, use this form.

For invoice requests, use this form

For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre

Last name *

Booking reference *

*Mandatory fields
Your last name needs to be entered
exactly as it appears in the reservation.

Barcelona

Select an airport:

Terminal: Terminal 1
Website: www.aena-aeropuertos.es
Services:
- travel agencies
- bank
- cafés
- duty-free shops
- restaurants
- car park
- car rental

Welcome to the Pau Casals VIP lounge.

Location: The Pau Casals VIP lounge & the Spanair VIP lounge are both located in Terminal 1, on the second floor.
Access: for more information about access to the lounge, please refer to our Lounge section

Location: the Lost&Found office is located in the arrival hall, Terminal 1
Opening hours: daily from 8am-8pm
Phone: +34 678700046 (11am-6pm)
Email: bcn.lostfound@swissport.com
Luggage tracing: for luggage tracing, please refer to our Luggage Tracing section

Baggage drop-off points close 40 minutes prior to departure (for passengers who check in online and travel with hold luggage).

Ticket office type	Airport
Address	Barcelona-El Prat Airport - Terminal 1 - Departure hall
Opening hours	Daily: 04:30 - 20:50
Phone	807 220 003 (from within Spain) +32 2 723 23 45 (outside of Spain)

Plan & Book