For cancellation & refund requests, use this form.
For invoice requests, use this form
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
What if Brussels Airlines doesn’t offer me an alternative flight solution? Click here
Brussels Airlines e-tickets booked directly with Brussels Airlines can be cancelled and refunded by submitting your request here. For e-tickets booked via a travel agency, please contact your agency directly. For any other case, please contact the Service Centre or the local Brussels Airlines office.
Please note that once a refund has been requested, the ticket is no longer valid and rebooking is no longer possible.
To find out more about our cancel and refund conditions, click here.
If you have purchased a cancellation insurance with Europ Assistance, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here.