Cancel and refund

Brussels Airlines e-tickets booked directly with Brussels Airlines can be cancelled and refunded by submitting your request here. For e-tickets booked via a travel agency, please contact your agency directly. For any other case, please contact the Service Centre or the local Brussels Airlines office.

Please note that once a refund has been requested, the ticket is no longer valid and rebooking is no longer possible.

To find out more about our cancel and refund conditions, click here.

Please also note that for tickets issued as of 1 February 2018, an administration fees applies, namely:

• €20 for all refund requests submitted via the web form
• €40 for all refund requests submitted via all our other channels (Service Centre, social media, ticketing offices...)

If you have purchased a cancellation insurance with Europ Assistance, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here.