Cancel and Refund

Please be aware that, due to the current extraordinary circumstances, it is not possible to process your refund request within the usual time limits. Our focus is currently on handling urgent requests (i.e. rebooking & cancellations). You do not need to take any immediate action and consider our special rebooking policies.

All tickets booked until 19 April 2020 can be rebooked once without a rebooking fee to a new travel date not later than 30 April 2021. You have until 31 August 2020 to rebook your ticket, and you will also be able to change the origin and destination. In addition, we are now offering a one-time discount of 50 EUR/CHF/USD* for each rebooked ticket with a new travel date no later than 31 December 2020. The discount is not applicable for rebookings in 2021.