Refunds are of course still possible. However, due to the high volume of requests we are unable to process refunds within the usual time limits. Please be aware that you benefit from special rebooking policies and that you don't have to take an immediate decision.
Passengers of cancelled or significantly delayed flights who choose not to make use of a flexible rebooking option can, of course, still request a refund. The same applies for passengers holding tickets with refundable fares, irrespective of the flight status. Please contact the Service Centre. However, due to the high volume of requests, we are unable to process refunds within the usual time limits. Please be aware that you benefit from special rebooking policies and that you don't have to take an immediate decision.
We have also expanded our rebooking options for you. Depending on when your ticket was booked, we offer additional rebooking benefits such as
- the possibility to rebook your flight, no matter which travel class you booked
- a one-time rebooking free of charge
- a 50 EUR FlightVoucher per passenger and per booking
- etc.
More information on our flexible rebooking options
Please contact the Service Centre at a later date for refund requests.