Voice a concern

If you have a question regarding a new booking, changing an existing booking or adding a service to your booking, have a look at our specific frequently asked questions.

Do you still have a question or you would like to get personal assistance? Contact our Service Centre to make a new booking, change an existing booking or add additional services.

If you have a complaint regarding our booking process or fares, you can contact our Customer Relations department by filling out the form on the right hand side. A member of our Customer Relations team will get in touch with you to address your concern.

Contact Customer Relations

  • 1
    Introduce yourself
  • 2
    Provide information
  • 3
    Voice your concern

If your message concerns multiple passengers from the same booking, you can add additional passengers below. There is no need to fill out this form multiple times.

Passenger information


Passenger 1

Bank details

Address account holder

Add passenger

Passenger contact information

* mandatory fields