About the airport About Nairobi Airport

Formerly known as Embakasi Airport, John Kenyatta International airport is one of Africa's busiest airports, and is located 15 from Nairobi city, in the town of Embakasi.

Lounges Lounges

Welcome to the First Class Lounge and Kenya Duty Free Lounge Lounge.

  • Location: The First Class Lounge and the Kenya Duty Free Lounge are located near gate 11.
  • Access: for more information about access to the lounge, please refer to our Lounge section

    More Frequent Travellers have access to this lounge against payment of a fee*.

    * For those lounges where an entrance fee and/or drinks are subject to payment by the FTL member, these charges will be collected exclusively by the lounge operator and not by Brussels Airlines.

Public Transport Public transport

  • Distance from the city: 15 km
  • Public transports: city hopper bus, Double M buses to the city centre, yellow taxis are also available

Lost and found Lost and found

  • Location: the Lost and Found office is handled by Swissport and is located in the arrivals hall next to the baggage belts
  • Contact: +254 20 2770415
  • Baggage tracing: for baggage tracing, please refer to our Baggage Tracing section

Or contact our global baggage info centre via +32 2 723 23 62 (daily between 9h00 – 19h00 CET)

Check-in times Latest check-in time

  • Economy: 70 minutes prior to departure
  • Business: 60 minutes prior to departure

Baggage drop-off points close 70 minutes prior to departure (for passengers who check in online and travel with checked baggage).

Ticketing Ticketing office 

Nairobi - Airport 

  • Ticket office type
  • Address
Terminal 1 (behind check-in desks)
  • Opening hours
On flight operating days: 19:00 - 23:59
  • Phones
+254 20 82 22 50
  • Email

Nairobi - City

  • Ticket office type
  • Address
Woodvale Grove Westlands, P.O. Box 43708, Nairobi GBO 00100
  • Opening hours
Monday till Friday: 08:00 - 17:00
Saturday: 09:00 - 12:00
  • Phones
+254 - 20 444 30 70 / +254 - 20 444 60 02 , or Mobile: 0775410001
  • Email