Due to a system maintenance, you may experience some issues when purchasing extra baggage. If this is the case, we kindly ask you to postpone your baggage purchase until the 20th of February. Should your flight depart before this date, our Service Centre (+32 (0)2 723 23 62 - local tariff) will be happy to help you with your baggage purchase. We apologize for this inconvenience.
For cancellation & refund requests, use this form.
For invoice requests, use this form
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
Customers who made their reservation via an agency, please contact your agency to request the refund.
If you need to cancel your ticket and request a refund, simply fill in the form below (one form per ticket). May we remind you that requests can be made only by private customers who made their reservation via the website, the Service Centre or the Brussels Airport Ticketing Office.
Please note: Flight number should be inserted in 4 digits, for African flights please put 0 before the flight number (for example 0232).