For cancellation & refund requests, use this form.
For invoice requests, please click here.
Do you have a group booking? Log in with your “My Profile” or “Loop account” profile to see your booking.
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
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At Brussels Airlines we strive to make air travel fun and stress-free again. We want to go the extra smile and make you feel like our guest on board our flights.
Unfortunately, sometimes things go wrong. However, we believe in "doing the right thing": If you have experienced an irregularity, please let us know and we will do our best to get back to you with an answer or solution as soon as possible.