You can find all info and how to reach us here:
Contact
Help and contact
You are at the right address for questions, concerns, praise or criticism.
Irregularities and complaints
At Brussels Airlines we strive to make your flying experience as smooth, safe and stress free as possible. Unfortunately, sometimes things do go wrong. If you have experienced an irregularity, please let us know and we will do our best to get back to you with an answer or solution as soon as possible.
Get in touch with Brussels Airlines
In case you have not raised your complaint yet, kindly open a complaint here:
If you have already raised a complaint, please reply to the confirmation mail, as this mail will automatically be added to your case and you will be helped further in a more efficient way.
In case you have not requested a refund yet, kindly start your request here:
If you have already raised a complaint, please reply to the confirmation mail, as this mail will automatically be added to your case and you will be helped further in a more efficient way.
You can find all info and how to reach us here:
Via social media
-
Chat
-
Facebook
, Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies. Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Via telephone
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
Loading...
We are available 24/7 in English, other languages available during office hours (Belgian time).
0902 51600 (€1 per minute)
Help in French, Dutch, English, German, Spanish and Italian:
Monday – Friday: 09:00 – 19:00 CET
Saturday: 09:00 – 17:00 CET
For technical support and assistance with the Brussels Airlines website and mobile app.
Loading...
You can find all info and how to reach us here:
Loading...