Brussels Airport information

Belgian law requires Brussels Airlines to perform a conformity check between the name on your boarding pass and the name on your identity card or passport. Conformity checks will be performed on all Brussels Airlines operated flights to and from Brussels, also on intra-Schengen flights. All guests need to be in possession of a valid identity card or passport when boarding (driving license and other documents like health insurance cards, bank cards etc. are not accepted as valid travel documents). This also applied to children and infants.

You will only be accepted to board your flight if the names on your boarding pass and your identity card or passport match. Therefore, it is important that your official name is mentioned in your reservation. In case your name or the name of other passengers is misspelled, please don't hesitate to contact your travel agency or us via +32 (0)2 723 23 62.

About the airport About Brussels Airport 

Check-in times Latest check-in time

  • Flights to Europe
    • Check&Go and Light&Relax: 40 minutes prior to departure
    • Flex&Fast and Bizz&Class: 40 minutes prior to departure
    • HON Circle, Senator, Frequent Flyer and Star Alliance Gold: 40 minutes prior to departure
  • Flights to UK, Armenia, Israel, Russia, Morocco, Egypt, Cape Verde and Tunisia
    • Check&Go and Light&Relax: 50 minutes prior to departure
    • Flex&Fast and Bizz&Class: 40 minutes prior to departure
    • HON Circle, Senator, Frequent Flyer and Star Alliance Gold: 40 minutes prior to departure 
  • Flights to Africa, the USA, Canada and India
    • Economy: 70 minutes prior to departure
    • Business: 60 minutes prior to departure
    • HON Circle, Senator, Frequent Flyer and Star Alliance Gold: 60 minutes prior to departure

Lounges Lounges 

Welcome in the Brussels Airlines lounges.  

  • THE LOFT (gate area A , located across from gate A 42): open 7/7 from 05.00-21.00 (closing time may vary depending on the last flight)
  • THE SUITE (gate area B , located at the end of the lounge corridor): open 7/7 from 5.00-21.00 (accessible by the stairs/elevator opposite Gate B1 or at the stairs at Gate B15)
  • Sunrise Lounge (gate area A, zone Z): located at the end of pier A : open 7/7 from 8.00-12.00 (opening hours may vary or be extended when flight delays occur)

ticketing office Ticketing office

Our ticketing offices at Brussels Airport

  • Ticketing office Departure hall
  • Location In front of check-in rows 1,2 & 3
  • Opening hours Daily: 05:00 - 21:00
  • Ticketing office Service Desk A
  • Location In front of gate A40
  • Opening hours Daily: 06:00 - 21:15, except Saturday: 06:00 - 20:15
  • Ticketing office Service Desk B
  • Location In front of gate B15
  • Opening hours Daily: 06:00 - 21:15, except Saturday: 06:00 - 13:00 & 18:00 - 20:45
  • Ticketing office Service Desk T
  • Location At gate A64
  • Opening hours Daily: 08:00 - 12:00

Lost and found Lost and found

  • Location: the Lost&Found office is located in the baggage claim area
  • Phone: +32 (0)2 788 33 44 
  • Baggage tracing: for baggage tracing, please refer to our Baggage Tracing section
  • Or contact our global baggage info centre via +32 2 723 23 62 (daily between 9h00 – 19h00 CET)

Connecting at Brussels Airport is easy! Please find some information that will help you to smoothly catch your connecting flight.

Good to know

  • There's only one Terminal at Brussels Airport and three gate areas: A, B and T.
  • You can walk from one gate area to the other, except if you connect from gate B to gate T. In this case you will need to take a shuttle bus. Buses are leaving from gate B93 every 10 minutes and the journey takes approximately 5 minutes.
  • In some cases, depending on your airport of origin and your destination, you will need to clear security checks or passport controls. Please allow enough time, respect the liquids and gel regulations and keep your travel documents at hand.
  • Please be at the gate for your onward journey at least 20 minutes before your connecting flight departs.
  • Unlimited free access to the internet is available for all passengers via WiFi. Sign up using your Facebook or Google+ account or fill in your data.
  • In Brussels it is now  . Just to make sure you are aware of the right time zone when you'll be transferring!

Here you find an overview of the 3 departure gate areas.

How to reach my connecting flight

1

Once you land

Once you land at Brussels Airport, check the information on your connecting flight on the screens located around the airport.

  • If the gate number is not indicated yet, the screen displays the time when the gate number will be communicated. Note that in any case your gate area is already indicated as well as the estimated time to reach it.
  • If the gate number is indicated, you’ll also see the estimated walking time to reach your gate.
Be aware that the estimated walking time does not take into account the waiting time at the security screening and border control. So allow extra time to go through security screening and border control.

2

Go to your gate

Follow the distinctive red signs until you reach your gate.


3

More info

Around the airport, you'll also find step-by-step plans informing you about the steps you have to go through before reaching your next departure gate. Remember to regularly check the flight information screens to get the latest flight updates.

  • Looking for help at Brussels Airport?

    The Brussels Airport crew will assist you. You can recognize them by their green t-shirt. Or head to the nearest Brussels Airlines Service Desk.

  • Need special assistance?

    We'll take care of you throughout your journey. Read here how and when to request special assistance.

  • Make the most of your waiting times!

    Discover our business lounges at Brussels Airport: The Suite and The Loft.

Frequently Asked Questions

When you have a connecting flight, you will have to take at least 2 different planes to get to your final destination. This will be indicated on your e-ticket.
When you land, check the flight information screens and listen for announcements. You can also find your gate information, once it's available, on the Brussels Airport website and the Brussels Airport app. Be aware that some flights can operate under more than one airline’s flight number (ie. SN, LH,LX,OS). In that case, the different numbers are displayed in rotation on the screens.
Usually you’ll get your boarding passes, including those for any connecting flights, upon check-in. If you didn’t receive a boarding pass for your connecting flight, please present yourself at a Brussels Airlines Service Desk.
In the unfortunate case you miss your connecting flight, please go to the nearest Brussels Airlines Service Desk for more information.
We have a Service Desk in each gate area (see map):
  • Gate area A: opposite gate A40
  • Gate area B: next to B14
  • Gate area T: next to T64
In most cases, your baggage is checked through to your final destination, therefore you don’t need to pick it up at Brussels Airport. To be sure, please check with our check-in agents before travelling.
In the unlikely case you have to collect your baggage at Brussels Airport, follow the signage “Baggage Reclaim” and “Exit Brussels”. Pick up your baggage in the baggage reclaim hall, head to the departure hall and check it in for your connecting flight.
If you book a through-ticket with Brussels Airlines, we respect the minimum connection time needed to connect smoothly at Brussels Airport. Please check the gate of your connecting flight and take sufficient time to go through security screening and border control.
Please be at the gate for your onward journey at least 20 minutes before your connecting flight departs.
At Brussels Airlines we do our utmost to stick to our flight schedule, as punctuality is important to offer our guests a reliable service. Therefore, we won’t wait for you except in very special circumstances. Always make sure that you have plenty of time to transfer. And don’t forget to take in account unforeseen circumstances such as delays, gate changes as well as queuing at border control and/or at security check.
Our crew is aware of connecting passengers on board and they’ll do whatever they can to help you get to your connecting flight in time.
If you buy any liquid, gel or cream products of more than 100ml at a Duty Free shop or on board, you may carry them through Security to your connecting flight provided:
  • the items are packed with a special sealed transparent bag
  • the purchase has been made within 24 hours preceding your flight
  • the special sealed transparent bag has not been opened
We cannot accept liability for any products opened or confiscated during transit or disembarkation.
Please keep in mind that any items you buy at the airport or on board count towards your hand baggage allowance for your next flight. If you exceed this, you may need to check the items in and be charged a fee. More info on hand baggage regulations.
Within Brussels Airport, unlimited and free access to the Internet is available via Wi-Fi. Simply use your e-mail address or social media profile to log in.
You can leave the airport, as long as you make sure you are back in time for your flight and you have the necessary documents (visa, passport etc.). Please keep in mind that you will have to go through the security and passport controls again once back at the airport.
You can reach the beautiful city centre of Brussels in around 17 minutes by train (station Brussels-Central) or in 30 minutes with the Airport Line bus number 12 (stops Schuman or Luxembourg).