Due to a system maintenance, you may experience some issues when purchasing extra baggage. If this is the case, we kindly ask you to postpone your baggage purchase until the 20th of February. Should your flight depart before this date, our Service Centre (+32 (0)2 723 23 62 - local tariff) will be happy to help you with your baggage purchase. We apologize for this inconvenience.
For cancellation & refund requests, use this form.
For invoice requests, use this form
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
We sincerely apologise for the delay in the delivery of your baggage. We are doing everything in our power to locate it and return it to you as soon as possible.
Click here to find the information regarding the next steps that have to be taken in order to retrieve your baggage as quickly as possible.