Brussels Airlines Privacy Policy short notice

The protection of your personal data is of particular importance for Brussels Airlines.

Brussels Airlines NV / SA with registered office at 1050 Brussels (Belgium), Jaargetijdenlaan 100-102/B30 Av. des Saisons, RPR/RPM Brussels (company number 0445692234) is the ‘controller’ for the processing of your personal data.

This Privacy Policy applies to the personal data that we process about you as a natural person when you use our services and/or our products, when you visit our website or when you use our mobile app.

We process your personal data for the following purposes:

  • When you surf on our website:
    • We process information about your device and about your use of our website for the purposes of security, management and improvement of our website, and for marketing.
  • When you are a client of our products or services:
    • Client management (example manage your booking).
    • Passenger management (example prepare flight documents).
    • Incident monitoring on flights.
    • Management of claims.
    • Direct marketing of our products and services. This may include compiling a profile.
    • Following up on your solvency. This may include compiling a profile.
    • Fraud prevention. This may include compiling a profile.
    • Research and development. This may include compiling a profile.

You can exercise the following rights, in accordance with the applicable legislation:

  • Withdrawing your consent for the processing of personal data, to the extent that the processing of your personal data was initially based upon your consent.
  • Seeking access to, or any correction, deletion or restriction of your personal data.
  • Objecting to any processing for direct marketing.
  • Objecting to any processing based on our legitimate interest.
  • Seeking the portability of your personal data, which you have communicated to us and that we have processed based on the execution of the contract to which you are a party.
  • Lodging a complaint with the supervisory authority in the European member state of your habitual residence, place of work or of the alleged infringement of applicable data protection legislation.

If you wish to know more about how we process your personal data when you use our services and/or products, visit our website or use our mobile app, you can read our complete data protection policy by clicking here.


Last update: May 2018