Cancel and Refund

Please be aware that, due to the current extraordinary circumstances, it is not possible to process your refund request within the usual time limits. Our focus is currently on handling urgent requests (i.e. rebooking & cancellations). You do not need to take any immediate action and consider our special rebooking policies.

All tickets booked until 31 March 2020 can be rebooked once without a rebooking fee to a new travel date not later than 31 December 2020. You have until 31 August 2020 to rebook your ticket, and you will also be able to change the origin and destination. In addition, we are now offering a one-time discount of CHF/EUR/USD 50 for each rebooked ticket.