Rebooking options and flight schedule adjustments due to coronavirus

Given the extraordinary circumstances caused by the worldwide Coronavirus crisis, we have decided to temporarily suspend our flight operations until 19 April included.

Rest assured that, in the meantime, the value of all impacted tickets remains valid for future travel as we keep your original ticket on hold.

What to do with my ticket?

If you hold a Brussels Airlines ticket (ticket number starting with 082), we offer you the possibility to receive a discount voucher of €50 per guest for a rebooking at a later stage. Once you requested this voucher, you have time till 31 August 2020 to rebook your flight to a travel date no later than 31 December 2020. You can also rebook your flight for travel between 1 January 2021 and 30 April 2021, but the discount will not be applied.

Get your FlightVoucher now ›


For more info on your options, please click on the item that corresponds to you:

For all Brussels Airlines tickets, regardless of your destination or travel class, that are booked on or before 19 April 2020 and have a travel date before 30 April 2021, we offer a one-time free rebooking.

We understand that in the current situation, you don’t know when exactly you want to travel. Rest assured, you don’t need to make up your mind right now.

If you decide to travel at a later stage in the future, we offer you the time until 31 August 2020 to contact us to rebook your ticket. That way you don’t have to wait on the phone unnecessarily. Your new travel date must start on or before 30 April 2021. Besides your travel dates, you can also change your origin and destination. If the original fare is no longer available on your new travel date, the corresponding difference must be paid. In addition, we are now offering a one-time FlightVoucher of €50* for each rebooked ticket with a new travel date no later than 31 December 2020. The discount is not applicable for rebookings in 2021.

So please don't worry about deciding on your tickets now, we keep them on hold for you until you're ready to fly again. Once you know when and where you want to fly, you can contact us via chat, our Service Centre or via Facebook or Twitter.

Get your FlightVoucher here ›


Due to the flight suspension of all Brussels Airlines flights until 19 April 2020 and the travel or entry restrictions in your final or transit destination, the possibilities to rebook your ticket on one of our partner airlines are limited.

If you need to fly in the coming days, please contact via chat, our Service Centre or via Facebook or Twitter.

Before contacting us, please make sure:

  • to have your booking reference at hand
  • to already have your new travel date in mind

In case you booked via an (online) travel agency, please contact them directly to be rebooked.

We highly consider you check the latest entry restrictions before you start your journey, as these might be subject to change on short notice.

For bookings made until 19 April 2020, the Lufthansa Group airlines waive the rebooking fees for all newly booked flights worldwide and offer a one-time rebooking free of charge – regardless of the conditions of the original fare purchased. Passengers can rebook until 31 August 2020 to a new travel date until 30 April 2021 without rebooking fees. If your new travel date starts on or before 31 December 2020, you can receive a FlightVoucher of €50 to use on this amount. The discount is not applicable for rebookings in 2021.

With this policy, the Lufthansa Group Airlines are responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus. This applies to all tickets issued on Austrian, Lufthansa, SWISS, Brussels Airlines or Air Dolomiti.

Get your FlightVoucher here ›



If your question hasn’t been answered above, please check our Frequently Asked Questions:


Click on the questions below to receive the correct answer:

My flight is cancelled and I want to use my ticket later on, but I don't know yet when I can travel again. What should I do?

We understand that in the current situation, you don’t know when exactly you want to travel again. Rest assured, you don’t need to make up your mind right now.

If you booked your ticket on or before 19 April 2020, we offer you the time until 31 August 2020 to contact us to rebook your ticket. Your new travel date should start not later than 30 April 2021. Besides your travel dates, you can also change your origin and destination.

So please don't worry about deciding on your tickets now, we keep them on hold for you until you're ready to fly again. Once you know when and where you want to fly, you can contact us via chat, our Service Centre or via Facebook or Twitter.

Please note that if the original fare is no longer available on your new travel date, the corresponding difference must be paid. However, we are now offering a one-time FlightVoucher of €50* for each rebooked ticket with a new travel date no later than 31 December 2020. The discount is not applicable for rebookings in 2021.

Get your FlightVoucher here ›


Is it safe to fly?

Your safety is always our first priority. The air on board all Brussels Airlines aircraft is cleaner than outside on the ground, it consists of up to 60% fresh air. Pollutants such as dust, bacteria and viruses are filtered from the air circulating in the aircraft cabin, meeting the standards for hospital operating rooms. We are also well prepared should a passenger show signs of a Corona infection while on board. Our Medical Service has long established procedures for passengers with infectious diseases and our crews are all well-trained for these situations.

How do I know if my flight takes place?

All Brussels Airlines flights are temporarily suspended until 19 April 2020. We monitor the situation continuously and will communicate accordingly, planning a restart of our operations on 20 April 2020 to welcome our guests on board again. In case new cancellations are foreseen, we will immediately inform you via text message or email, depending on the contact details that are available in your booking. In the meantime, you can always check the status of your flight here.

My flight takes place after 19 April 2020. Can I rebook for free?

We have implemented our new rebooking options that offer even greater flexibility. All flights booked on or before 19 April 2020 no longer expire and can be rebooked until 31 August 2020 for travel up to 30 April 2021. If the original fare is no longer available on your new travel date, the corresponding difference must be paid. In addition, we are now offering a one-time FlightVoucher of €50* for each rebooked ticket with a new travel date no later than 31 December 2020. In case you want to rebook already, you can contact us via chat, our Service Centre or via Facebook or Twitter.

Get your FlightVoucher here ›


I have no reason to fly anymore. Can I get a refund?

Please be aware that, due to the current extraordinary circumstances, it is not possible to process your refund request within the usual time limits. Our focus is currently on handling urgent requests (i.e. rebooking & cancellations). You do not need to take any immediate action and consider our special rebooking policies.

All tickets booked until 19 April 2020 can be rebooked once without a rebooking fee to a new travel date not later than 30 April 2021. You have until 31 August 2020 to rebook your ticket, and you will also be able to change the origin and destination. In addition, we are now offering a one-time FlightVoucher of €50 for each rebooked ticket with a new travel date no later than 31 December 2020. The discount is not applicable for rebookings in 2021.

Get your FlightVoucher here ›


The automated rebooking option you offered me, doesn’t suit me. How can I change my booking?

To change your booking you can contact us via chat, our Service Centre or via Facebook or Twitter. Before contacting us, please make sure:

  • to have your booking reference at hand
  • to already have your new travel date in mind

In case you booked via an (online) travel agency, please contact them directly to be rebooked.

I have a flight booked with you and I still want to travel. Can I still go?

Due to the flight suspension of all Brussels Airlines flights until 19 April 2020, the possibilities to rebook your ticket on one of our partner airlines are limited.

Many countries have specific entry restrictions for passengers who are travelling from or have been in certain countries within the last couple of weeks. We therefore ask you to check the current travel and entry limitations of your destination. In case there are no restrictions for you, you are free to travel to your destination.

You can check the entry restrictions applicable to your (transit) destination here or via the local authorities of your (transit) destination.

My vacation is cancelled due to the spread of the coronavirus, will my cancellation insurance refund me?

If you have booked an Europ Assistance cancellation insurance together with your flights, we invite you to change the dates for your cancellation insurance (and/or travel assistance insurance) as well, upon the rebooking of your flight ticket. Changing the dates of your cancellation insurance or travel assistance insurance can be done directly with Europ Assistance by sending your booking reference, original and new travel dates as well as your destination to admin@europ-assistance.be.

For any other insurance, we kindly ask you to contact your respective insurance company.

Which preventive measures is Brussels Airlines taking to prevent the spread of the coronavirus on board of its flights?

The safety of our passengers and employees has the highest priority. We are following developments very closely every day. Within the Lufthansa Group, we are prepared for a wide variety of scenarios and, if necessary, will decide on taking further actions at short notice in cooperation with the responsible authorities.

Lufthansa Group Airlines are taking precautions to protect crews, ground staff and passengers as best as possible. According to the World Health Organization (WHO), the transmission potential of the new coronavirus has not yet been fully clarified. However, in the case of a human-to-human infection, the virus is transmitted by droplet transmission.

In general, the risk of becoming infected with the virus during a flight is extremely low. Aircraft of Lufthansa Group Airlines are equipped with highly effective filters that cannot be bypassed by the air. All the recirculation air is filtered, removing contaminants such as dust, bacteria and viruses from the cabin air. This affects around 40 percent – the rest is added as fresh air from outside the aircraft. The separation efficiency of these filters meets the standards for filters in clinical operating rooms. Thanks to these special filters, the cabin air is cleaner than the air people breathe on earth. In addition to this, the air flow in aircraft takes place from top to bottom. There is no horizontal air flow from side to side or along the length of the aircraft. The air flow thus corresponds to the so-called laminar airflow of an operating room.

In general, and regardless of the current coronavirus, there are clear procedures on board, in case the cabin crew suspect a passenger of having an infectious disease. Some of these procedures include the following, among others: isolating the passenger by reseating him/her on board, using disinfectant, using personal protective equipment for crew members, reporting this information immediately to authorities at the destination.

Travelers should also apply the same good personal hygiene measures as on the ground. These measures include, for instance, careful and regular hand washing or avoiding facial touch.

I want to book a flight for an Unaccompanied Minor. Is that still possible?

For the moment we don’t accept new bookings for Unaccompanied Minors. All Unaccompanied Minors already booked in the past however, will be accepted on board and handled as usual.

Will your ticketing office at Brussels Airport be open between 21 March and 19 April 2020?

Our ticketing office at the airport will be closed from 21 March till 19 April 2020 included. For all rebooking questions, you can contact us via chat, our Service Centre or via Facebook or Twitter.

I have a b.gift. Due to circumstances, I have not been able to exchange it. What can I do?

If you have not been able to exchange your b.gift yet, you can still use it as a value voucher for a future booking. You can use this value voucher to book until 21 June 2020 for travelling until 31 December 2020. These bookings can only be made via our Service Centre.


* The 50 EUR FlightVoucher is only applicable for tickets with a fare (excl. taxes) higher than 50 EUR/CHF/USD. It will be deducted from the fare difference between your original and your new ticket. If the difference is less than 50 EUR, the remaining value can be used for your next flight with us.