Change my booking

Rules for changing your reservation


  • Bizz&Class:
    Your Bizz&Class ticket is changeable free of charge, as long as the original fare level is still available. Otherwise, the difference to the next higher available fare will be charged additionally.
  • Flex&Fast:
    Your Flex&Fast ticket is changeable free of charge, as long as the original fare level is still available. Otherwise, the difference to the next higher available fare will be charged additionally.
  • Light&Relax:
    A Light&Relax ticket is changeable (date/flight) before departure against the payment of a change fee of € 70 / CHF 80 plus any difference in cost between the original price paid and the lowest price available at time the change is being made. Change to an earlier flight on the same day is free, in case there is space available in your original fare family. This change can only be done at the airport the day of your flight.
  • Check&Go:
    A Check&Go ticket is changeable (date/flight) before departure against the payment of a change fee of € 70 / CHF 80 plus any difference in cost between the original price paid and the lowest price available at time the change is being made. Please note that it's not possible to change your Check&Go return ticket in a one-way ticket, when you won't be able to take 1 of the 2 flights. In case you don't take your first flight, the return flight will be cancelled automatically. We will not cancel your subsequent flight however if you advise us in advance or within 24 hours after the scheduled departure time of the flight sequence you did not take.

Please note: Changes in reservations done at Geneva airport are subject to payment of an administrative fee to Swissport.
Fee for the reissuance of a ticket: CHF60 (eq. €49)
Fee for the revalidation of a ticket: CHF30 (eq. €25)


  • Economy - Business:
    Contact our Service Centre on the after sales number for more information about the rules for changing your reservation. Alternatively, you can contact us via Facebook or Twitter.

Frequently Asked Questions

You can change your reservation (flight / date) online via My booking. Alternatively, you can call our Service Centre, or contact us via Facebook or Twitter. Our agents will be happy to assist you.
If you have booked via a travel agency or a travel website (not brusselsairlines.com), please contact your travel agency.
To change your booking online, simply access My booking and click on “Change flight”. We are constantly improving our services, but please note that at the moment it is not possible to use this online option for:
  • tickets booked via a travel agency or a travel website (that is not brusselsairlines.com)
  • multi-city bookings
  • bookings that have been partially used
  • bookings made with a promo code
  • bookings that include special service requests (sport equipment, special assistance, pets, etc.)

If your booking cannot be changed online, please call our Service Centre, or contact us via Facebook or Twitter. If you have booked via a travel agency or a travel website (not brusselsairlines.com), please contact your travel agency.
  • If the additional service you’ve purchased is no longer available on the new flight, you are not entitled to a refund.
  • If the additional service you’ve purchased is available on the new flight at a cheaper price, you are not entitled to a refund of the difference.
  • If the additional service you’ve purchased is available on the new flight at a more expensive price, you will have to pay the difference.