Passengers with or in need of a wheelchair
There are three internationally recognized wheelchair categories. To help us understand how we can help you in the best way possible, please let us know to which category you belong:
- WCHR – Wheelchair Ramp: You can independently ascend and descend steps and move in the aircraft cabin, but you need a wheelchair to cover longer distances.
- WCHS – Wheelchair Steps: You are not able to ascend and descend steps on your own, but you are capable of moving independently in the aircraft cabin. You need a wheelchair for longer distances and must be carried up and down steps.
- WCHC – Wheelchair Cabin seat: You are completely immobile and require a wheelchair at all times. You must be carried up and down steps, and to and from your seat.
When you arrive at your destination airport your own wheelchair is returned to you either immediately after disembarking the plane or at the latest at the baggage claim. In the latter case, you will be taken there in an airport wheelchair or an electric cart by a staff member of the airport's assistance company.
Want to bring your own wheelchair?
We will transport it free of charge in the hold, as long as it complies with certain criteria. More info
Blind/visually impaired and deaf/hearing impaired passengers
If you are blind/visually impaired or deaf/hearing impaired, you can receive special assistance. Please let us know if you need assistance in the airports. In addition, you may also be accompanied by a guide dog.
Guests that are both blind and deaf will receive special assistance but they also need to travel with a companion.
Want to bring your own guidedog?
You have the option to bring a guide dog on board, free of charge. More info
Passengers with a mental impairment (Alzheimer's disease, syndrome of Down,…)
In order to make sure that mentally impaired guests will enjoy a comfortable journey, it is very important to evaluate their ability to cope with unfamiliar situations such as finding their way to the gates or communicating with staff and understanding safety instructions during the flight.
Please be aware that the way to the boarding gates at international airports is often long and can be complicated. Mentally impaired passengers may have difficulty finding their way around and communicating with staff. Security, Customs and Police checkpoints may cause stress and anxiety.
Certain impairments that lead to confusion or disorientation (such as Alzheimer's disease) may result in the passenger not paying attention to the crew's safety instructions. It can also lead to unforeseen circumstances such as the passenger disembarking without supervision or getting lost at the airport. We kindly ask you to consider carefully if the person concerned will be able to travel alone or if they need a travel companion.
Having a travel companion might help
A travel companion is required if the passenger is unable to help themselves in the event of an emergency evacuation or if the passenger is unable to communicate about or understand the flight attendants' safety instructions. Read more in travel companions here.
Passengers with respiratory problems
Guests who require supplementary oxygen can request medical oxygen on board or bring their own POC (Portable Oxygen Concentrator).
Brussels Airlines can supply up to 5.2 litres of medical oxygen per minute on board. An additional fee will be charged for this service and must be paid 48 hours in advance. We recommend that you contact your health insurance or private health care provider about the possibility of having these costs refunded.
Please contact the Medical Assistance Coordination Service at the time of reservation (or no later than 48 hours before departure).
You will also need to fill in the MEDIF form if you need medical oxygen on board.
Prefer to bring your own Portable Oxygen Concentrator?
Click here for more information.
Need medical oxygen at the airport too? Please contact the relevant airport(s) services for further assistance.
Passengers on a stretcher
Guests who need to be transported on a stretcher always need a medical escort provided by the insurance company or the passenger.
Please ask your treating physician to complete our MEDIF Form.
Passengers requiring medical clearance (MEDA)
With certain illnesses (Ex. heart/lung disease, stroke…), injuries as a result of an accident or chronic conditions, Brussels Airlines will check if you are fit to travel.
Medical clearance is based on a completed MEDIF Form . The form consists of 2 parts which must be completed by the treating physician.
Are you an expectant mother with a complication-free pregnancy? Then you are free to travel with us up to four weeks before your expected due date (or, up to and including your 36th week of pregnancy).
All you need is a medical certificate stating your expected due date.
Or are you expecting twins/triplets/… or any type of complicated pregnancy? Then we require more information from you. Please click here.
Please note that if you have no medical documents to proof your expected due date, the captain of your flight may refuse to let you board the plane if he/she has reason to believe that flying may harm your, or your baby's, health.
Minors with any type of disability (physical and/or mental) must be accompanied by an adult. In exceptional cases the unaccompanied minor procedure is accepted, but this depends on a case-by-case evaluation of the Medical Assistance Coordination Service.