Cancellation policy for Israeli citizens

In remote sales (including by phone, on-line, without the presence of the parties) the consumer is entitled to cancel the transaction within 14 days from the date of the transaction or from the date consumer receives a document approving the purchase, whichever is the later, but not later than 7 days (not including days of rest) before the commencement of service.

New immigrants, senior citizens, and persons with disabilities are entitled to cancel the transaction within four months from the date of transaction or from the date consumer receives a document approving the purchase, whichever is the later, but not later than 7 days (not including days of rest) before the commencement of service.

  • A senior citizen - a person who has attained the age of 65
  • A new immigrant - a person residing in Israel during the first five-year period after having received an immigration visa or eligibility certificate
  • A disabled person - a person with disabilities in accordance with the Law for Equal Rights for Person with Disabilities.

Brussels Airlines is entitled to demand verifying the status by checking the relevant certificate.

In case of validity, the cancellation fee shall be 5% or N.I.S 100 (whichever is lower).

Request to cancel and refund may be made in one of the following:


Cancellation rights according to the Israel Customer Protection Law >>