Refund for cancelled flights

In accordance with the amendment to the Israeli Aviation Services Law of August 13th 2020, we wish to inform you about an extension of the timeframe for refunds of cancelled flights between March 1st 2020 and August 31st 2020, due to the decrease in the company’s revenues.

Refunds will be done within 90 days from the date of the cancelled flight or until October 1st 2020, whichever is later.

In case you purchased a Brussels Airlines flight ticket for flight to/from Israel, scheduled to depart between March 1st, 2020 until October 24th, 2020, and the flight was cancelled by us but you still haven’t rebooked or received a refund, please get in touch with us as soon as possible and let us know your preferred option.

Request to cancel and refund may be made in one of the following:

  • Per telephone

    + 972 376 30002 (aftersales in Israel)

    + 32 2 723 23 62 (Service Centre in Belgium)

  • Website:

    Cancel & Refund

  • E-Mail:

  • Registered mail:

    Lufthansa German Airlines
    37 She'erit Israel Street
    Zip code 6816522

Please be advised that in case you purchased your flight ticket via a travel agency, please contact your travel agent for your refund or rebooking.

Cancellation rights according to the Israel Customer Protection Law >>