For cancellation & refund requests, use this form.
For invoice requests, use this form. Note that your e-ticket receipt can also be used as proof of payment, for fiscal and legal purposes. VAT Exemption following Art 41 §1 1°
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
Earn and redeem miles with our many partners and enter a world of exclusive advantages.
Earn points, on your own or with your family, and travel sooner than expected throughout Europe.
Ukraine was part of the Soviet Union until the early nineties, but it is now looking west and attaches a great deal of importance to tourism. Ukraine is flat with a pleasantly temperate continental climate and a sub-tropical southern fringe, in the Crimea. The winters are severe but the summers are warm and are therefore the best time to visit Ukraine.
Kiev has a fascinating history and a high level of cultural life. For the past few years, it has also offered an exciting nightlife, with numerous theatres, cafés, restaurants and nightclubs.