For cancellation & refund requests, use this form.
For invoice requests, use this form. Note that your e-ticket receipt can also be used as proof of payment, for fiscal and legal purposes. VAT Exemption following Art 41 §1 1°
Do you have a group booking? Log in with your “My Profile” or “Loop” account” profile to see your booking.
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
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We sincerely apologise for the delay in the delivery of your baggage. We are doing everything in our power to locate it and return it to you as soon as possible. Click here to find the information regarding the next steps that have to be taken in order to retrieve your baggage as quickly as possible.