For cancellation & refund requests, use this form.
For invoice requests, use this form. Note that your e-ticket receipt can also be used as proof of payment, for fiscal and legal purposes. VAT Exemption following Art 41 §1 1°
Do you have a group booking? Log in with your “My Profile” or “Loop” account” profile to see your booking.
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
Earn and redeem miles with our many partners and enter a world of exclusive advantages.
Earn points, on your own or with your family, and travel sooner than expected throughout Europe.
Have an idea how we could improve our services? Had a great experience with us? Let us know