Privacy policy

Brussels Airlines NV, with registered office at 1050 Brussels (Belgium), Jaargetijdenlaan 100-102 B30, RPR/RPM Brussels (company number 0445692234) is the data controller of your personal data.

The processing of your personal data is performed for the purposes of:

  • customer administration;
  • passenger administration;
  • marketing, direct marketing and public relations;
  • loyalty programs;
  • safeguarding and protecting our company, sector and organisation;
  • market research and assessment of products and services;
  • administration of disputes and fraud control;
  • personalizing and enhancing your customer experience.

Brussels Airlines may disclose your personal data to its affiliates and commercial partners.

In accordance with the Belgian law on the use of passenger data, Brussels Airlines is obliged to transfer certain passenger data to the Belgian government as from 1 January 2018. More information can be found on

Since our company operates internationally, you agree that your personal data may be transferred to locations outside the European Economic Area, including to countries that do not offer an adequate level of protection, such as the US.

Such transfer of personal data may be required by applicable law or necessary for the execution of the contract between you and Brussels Airlines. If not, we will protect your personal information during such transfers using appropriate contractual clauses and assurances from our contracting parties.

You have the right to access your data and, if appropriate, to request rectification of any erroneous data relating to you. You may furthermore, at any moment, object by means of a simple request and free of charge, to the future processing of personal data relating to you for the purpose of direct marketing. These rights may be exercised by sending an e-mail to

Our website collects information about you through cookies in accordance with our cookie policy.

Our website contains links to other websites not owned or operated by Brussels Airlines. Please be aware that Brussels Airlines is not responsible for the privacy practices of such websites.


Last update: March 2018