About the airport About London Heathrow Airport 

  • Terminal: Terminal 2 
  • Website:
  • Wi-Fi: access in all terminals, provided by Boingo Wireless.

Lounges Lounges

Welcome to the LH Lounge.

  • Location: the LH Lounge is located in Terminal 2.
  • Access: for more information about access to the lounge, please refer to our Lounge section

Public Transport Public transport

Lost and found Lost and found

  • Location: the Lost and Found office is located in terminal 2 at the baggage reclaim area.
  • Phone: +44 2089909900
  • Baggage tracing: for baggage tracing, please refer to our Baggage Tracing section

Or contact our global baggage info centre via +32 2 723 23 62 (daily between 9h00 – 19h00 CET)

Check-in times Latest check-in time

  • Check&Go - Light&Relax: 60 minutes prior to departure
  • Flex&Fast: 40 minutes prior to departure
  • Bizz&Class: 40 minutes prior to departure

Baggage drop-off points close 45 minutes prior to departure (for passengers who check in online and travel with checked baggage).

Fast Lane service is available for Flex&Fast and Bizz&Class passengers.


Please note that at London Heathrow our gates close strictly 30 minutes prior to departure. Due to the strict time policy at the gates we advise you to arrive well on time to avoid being denied boarding.

Ticketing Ticketing office

  • Ticket office type
  • Address
London Heathrow Airport - Terminal 2 - Zone B
  • Opening hours
daily: 04:00 - 20:30

  • Link