For cancellation & refund requests, use this form.
For invoice requests, use this form. Note that your e-ticket receipt can also be used as proof of payment, for fiscal and legal purposes. VAT Exemption following Art 41 §1 1°
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We serve a large variety of special meals tailored to suit medical, religious or other specific needs on board our intercontinental flights. On board our European flights (including Armenia, Morocco and Israel), we serve the same variety of special meals to our Bizz&Class guests only. Our guests travelling between Brussels and Tel Aviv in Flex&Fast have also the option to order a carefully crafted kosher meal.
Guests travelling with children up to 2 years can order a baby meal on all our intercontinental flights (when travelling in Economy or Business class) and on all our European flights (when travelling in Bizz&Class). Guests travelling with children aged 2-11 years can order a child meal on all our intercontinental flights (when travelling in Economy or Business class) and on all our European flights (when travelling in Flex&Fast and Bizz&Class).
Do you wish to order a special meal? Simply place your request at least 24 hours before the departure of your flight and we will contact you.