Cancel & refund conditions

What is refundable?

Flights within Europe (including Armenia, Russia, Morocco, Egypt, Cape Verde, Tunisia and Israel)

For tickets booked in: Check&Go Light&Relax Flex&Fast Bizz&Class

Basic Fare

Not refundable

Refundable, but a cancellation fee of € 70 / CHF 80 per one-way will be charged*

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable, an administration fee** will be charged

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment...)

Not refundable

Travel Insurance

Not refundable

* In case the standard cancellation fee of €70(one-way) / €140 (return) is higher than the basic fare + international surcharge, we charge the basic fare + international surcharge instead of the standard cancellation fee.

** For tickets issued until 31 January 2018, an administration fee of €35 applies for all non-refundable tickets and for tickets purchased with a credit card via the Service Centre, the airport ticketing offices or the city ticketing offices.
For tickets issued between 1 February 2018 and 30 October 2018, an administration fee of €20 applies to all refund requested via the webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.
For tickets issued as of 31 October 2018, the administration fee will no longer apply when the refund is requested via the online webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket. 


Intercontinental flights 

Fares between Africa and Europe and intra-Africa

These travel options are applicable on flights between Europe and all our African destinations, except Morocco, Cape Verde and Egypt, and applicable on all intra-Africa routes. For flights to/from Morocco, Cape Verde and Egypt please refer to our European travel options.

For tickets booked in: O Bag / 1 Bag
Standard
Flex

Basic Fare

Not refundable

Refundable, but a cancellation fee per passenger will be charged*

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable, an administration fee** will be charged

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment...)

Not refundable

Travel insurance

Not refundable

* The applicable fee can be found on the booking confirmation in the "Product details" section.

** For tickets issued between 1 February 2018 and 30 October 2018, an administration fee of €20 applies to all refund requested via the webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.
For tickets issued as of 31 October 2018, the administration fee will no longer apply when the refund is requested via the online webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.


Fares to/from United States and Canada

For tickets booked in: Non/Low Flex
Medium/High Flex
Max Flex

Basic Fare

Not refundable

Refundable, but a cancellation fee per passenger will be charged*

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable, an administration fee** will be charged

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment...)

Not refundable

Travel insurance

Not refundable

* The applicable fee can be found on the booking confirmation in the "Product details" section.

** For tickets issued until 31 January 2018, an administration fee of €35 applies for all non-refundable tickets and for tickets purchased with a credit card via the Service Centre, the airport ticketing offices or the city ticketing offices.
For tickets issued between 1 February 2018 and 30 October 2018, an administration fee of €20 applies to all refund requested via the webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.
For tickets issued as of 31 October 2018, the administration fee will no longer apply when the refund is requested via the online webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.



Frequently Asked Questions

We kindly invite you to fill out this Cancel and refund request form.
Please note that once a refund has been requested, the ticket is no longer valid and rebooking is no longer possible.
For tickets issued as of 31 October 2018, the administration fee will no longer apply when the refund is requested via the online webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.
If you have purchased a cancellation insurance with Europ Assistance via brusselsairlines.com, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here
In the event you do not show up for a flight without advising us, we may cancel your return or onward reservations. However, if you do advise us in advance or within 24 hours after the scheduled departure time of the flight sequence you did not take, we will not cancel your subsequent flight reservations. We are entitled to recalculate the fare according to your altered routing. This fare may be higher than the fare you originally paid.
Yes, in case of a Flex&Fast or Bizz&Class ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare.
Yes, in case of a Light&Relax ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare, but a cancellation fee of €70 / CHF 80 per one-way will be charged.
Yes, you may cancel your reservation without penalty up to 24 hours after the reservation is made. This only applies to flights operated by Brussels Airlines. Airline fees, optional payment charges and travel insurance fees are not refundable.
For flights within Europe

In case your ticket combines different travel classes, the refund conditions of the coupon you wish to change will apply.
Example: if you travel in Check&Go on your departure flight, and you return in Flex&Fast, the Check&Go refund conditions will apply for your Check&Go coupon and the Flex&Fast refund conditions will apply for your Flex&Fast coupon.

For intercontinental flights

In case your ticket combines different travel classes, the most restrictive conditions will apply.
Example: if you travel in Economy Max Flex for your departure flight and you return in Economy Medium Flex, the Economy Medium Flex conditions will apply to the entire trip.