Cancel & refund conditions

We kindly invite you to fill out this Cancel and refund request form.
Please note that once a refund has been requested, the ticket is no longer valid and rebooking is no longer possible.
An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.

If you have purchased a cancellation insurance with Europ Assistance via brusselsairlines.com, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here

In the event you do not show up for a flight without advising us, we may cancel your return or onward reservations. However, if you do advise us in advance or within 24 hours after the scheduled departure time of the flight sequence you did not take, we will not cancel your subsequent flight reservations. We are entitled to recalculate the fare according to your altered routing. This fare may be higher than the fare you originally paid.

Yes, in case of a Flex&Fast or Bizz&Class ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare.
Yes, in case of a Light&Relax ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare, but a cancellation fee of €70 / CHF 80 per one-way will be charged.

Yes, you may cancel your reservation without penalty up to 24 hours after the reservation is made. Airline fees, optional payment charges and travel insurance fees are not refundable.

For flights within Europe

In case your ticket combines different travel classes, the refund conditions of the coupon you wish to change will apply.
Example: if you travel in Check&Go on your departure flight, and you return in Flex&Fast, the Check&Go refund conditions will apply for your Check&Go coupon and the Flex&Fast refund conditions will apply for your Flex&Fast coupon.

For intercontinental flights

In case your ticket combines different travel classes, the most restrictive conditions will apply.
Example: if you travel in Economy Max Flex for your departure flight and you return in Economy Medium Flex, the Economy Medium Flex conditions will apply to the entire trip.