Cancel & refund conditions

As travel plans can change unexpectedly, we offer you the possibility to cancel your booking and obtain a refund according to your selected travel fare.
What’s more? You may even cancel your reservation without penalty up to 24 hours after your online booking. Airline fees, optional payment charges and travel insurance fees remain non-refundable.

IMPORTANT: Due to the coronavirus, we offer special flight change conditions. More info here >>

What is refundable?

Flights within Europe (including Armenia, Russia, Morocco, Egypt and Israel)

For tickets booked in: Check&Go Light&Relax Flex&Fast Bizz&Class

Basic Fare

Not refundable

Refundable (+ fee of €70 / CHF80 per one-way*)

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable**

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment...)

Not refundable

Travel Insurance

Not refundable

* In case the standard cancellation fee of €70 (one-way) / €140 (return) is higher than the basic fare + international surcharge, we charge the basic fare + international surcharge instead of the standard cancellation fee.

** An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other offline channels. The admin fee applies per ticket. 


Intercontinental flights 

Fares to/from Africa (except Morocco and Egypt) and intra-Africa

For tickets booked in: 1 Bag
Standard
Flex

Basic Fare

Not refundable

Refundable (+ cancellation fee*)

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable**

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment...)

Not refundable

Travel insurance

Not refundable

* In case the standard cancellation fee is higher than the basic fare + international surcharge, we charge the basic fare + international surcharge instead of the standard cancellation fee.

** An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.


Fares to/from United States and Canada

For tickets booked in: 0 Bag - Non/Low Flex
Medium/High Flex
Max Flex

Basic Fare

Not refundable

Refundable (+ cancellation fee*)

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable**

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment...)

Not refundable

Travel insurance

Not refundable

* In case the standard cancellation fee is higher than the basic fare + international surcharge, we charge the basic fare + international surcharge instead of the standard cancellation fee.

** An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.



Frequently Asked Questions

If you have purchased a cancellation insurance with Europ Assistance via brusselsairlines.com, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here
In the event you do not show up for a flight without advising us, we may cancel your return or onward reservations. However, if you do advise us in advance or within 24 hours after the scheduled departure time of the flight sequence you did not take, we will not cancel your subsequent flight reservations. We are entitled to recalculate the fare according to your altered routing. This fare may be higher than the fare you originally paid.
Yes, in case of a Flex&Fast or Bizz&Class ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare.
Yes, in case of a Light&Relax ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare, but a cancellation fee of €70 / CHF 80 per one-way will be charged.
Yes, you may cancel your reservation without penalty up to 24 hours after the reservation is made. Airline fees, optional payment charges and travel insurance fees are not refundable.
For flights within Europe

In case your ticket combines different travel classes, the refund conditions of the coupon you wish to change will apply.
Example: if you travel in Check&Go on your departure flight, and you return in Flex&Fast, the Check&Go refund conditions will apply for your Check&Go coupon and the Flex&Fast refund conditions will apply for your Flex&Fast coupon.

For intercontinental flights

In case your ticket combines different travel classes, the most restrictive conditions will apply.
Example: if you travel in Economy Max Flex for your departure flight and you return in Economy Medium Flex, the Economy Medium Flex conditions will apply to the entire trip.