Cancel & refund conditions

What is refundable?

Flights within Europe (including Armenia, Russia, Morocco, Egypt, Cape Verde, Tunisia and Israel**)

For tickets issued as of 1 February 2018, an administration fee of €20 applies to all refund requests submitted via the webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.

For tickets booked in: Check_Go Light&Relax Flex&Fast Bizz&Class

Basic Fare

Not refundable

Refundable, but a cancellation fee of € 65 / CHF 75 per one-way will be charged*

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable, an administration fee of € 35 per passenger will be charged

Refundable, an administration fee of € 35 per passenger will be charged in case the ticket has been purchased with a credit card via the Service Centre, the airport ticketing offices or the city ticketing offices.

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment, Eco Privilege...)

Not refundable

Travel Insurance

Not refundable

*In case the cancellation fee is higher than the basic fare, only the international surcharge and the airport taxes will be refunded. In case the cancellation fee is lower than the basic fare, the difference between the basic fare and the fee will be refunded, on top of the international surcharge and the airport taxes.

** For guests originally booked in Economy and then upgraded to Flex&Fast on flights between Brussels and Tel Aviv, the change and refund conditions of the initial booking remain applicable.


Intercontinental Flights

For tickets issued as of 1 February 2018, an administration fee of €20 applies to all refund requests submitted via the webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.

For tickets booked in: Non/Low Flex
Medium/High Flex
Max Flex

Basic Fare

Not refundable

Refundable, but a cancellation fee per passenger will be charged*

Refundable

International surcharge

Not refundable

Refundable

Airport taxes

Refundable, an administration fee of € 35 per passenger will be charged

Refundable, an administration fee of € 35 per passenger will be charged in case the ticket has been purchased with a credit card via the Service Centre, the airport ticketing offices or the city ticketing offices.

Airline fees, optional payment charges

Not refundable
Additional services purchased (i.e. extra bag, seats selection, sport equipment, Eco Privilege...)

Not refundable

Travel insurance

Not refundable

* The applicable fee can be found on the booking confirmation in the "Product details" section.


Frequently Asked Questions

We kindly invite you to fill out this Cancel and refund request form.
Please note that once a refund has been requested, the ticket is no longer valid and rebooking is no longer possible.
Please also note that for all tickets issued as of 1 February 2018, an administration fee of €20 applies to all refunds submitted via the webform. You can also request a refund via our other channels (Service Centre, social media, ticketing offices…). In this case, an administration fee of €40 applies to all refund requests. The admin fee applies per ticket.
If you have purchased a cancellation insurance with Europ Assistance via brusselsairlines.com, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here
In the event you do not show up for a flight without advising us, we may cancel your return or onward reservations. However, if you do advise us in advance or within 24 hours after the scheduled departure time of the flight sequence you did not take, we will not cancel your subsequent flight reservations. We are entitled to recalculate the fare according to your altered routing. This fare may be higher than the fare you originally paid.
Yes, in case of a Flex&Fast or Bizz&Class ticket, you will get a refund of the difference between the fare paid and the applicable one-way fare.
Yes, in case of a Light&Relax ticket, only the unused airport taxes and the unused international surcharge will be refunded.
Yes, you may cancel your reservation without penalty up to 24 hours after the reservation is made. This only applies to flights operated by Brussels Airlines. Airline fees, optional payment charges and travel insurance fees are not refundable.
For flights within Europe

In case your ticket combines different travel classes, the refund conditions of the coupon you wish to change will apply.
Example: if you travel in Check&Go on your departure flight, and you return in Flex&Fast, the Check&Go refund conditions will apply for your Check&Go coupon and the Flex&Fast refund conditions will apply for your Flex&Fast coupon.

For intercontinental flights

In case your ticket combines different travel classes, the most restrictive conditions will apply.
Example: if you travel in Economy Max Flex for your departure flight and you return in Economy Medium Flex, the Economy Medium Flex conditions will apply to the entire trip.