Due to a system maintenance, you may experience some issues when purchasing extra baggage. If this is the case, we kindly ask you to postpone your baggage purchase until the 20th of February. Should your flight depart before this date, our Service Centre (+32 (0)2 723 23 62 - local tariff) will be happy to help you with your baggage purchase. We apologize for this inconvenience.
For cancellation & refund requests, use this form.
For invoice requests, use this form
For special assistance or in case you experience an issue retrieving your booking, please contact our Service Centre
We serve a large variety of special meals tailored to suit medical, religious or other specific needs on board our intercontinental flights and flights to/from Tel Aviv. On board our other European flights (including Agadir, Marrakech, Moscow and St. Petersburg), we serve the same variety of special meals to our Bizz&Class guests only. Guests travelling with children up to 2 years can order a baby meal on all our intercontinental flights (when travelling in Economy or Business class) and on all our European flights (when travelling in Bizz&Class). Guests travelling with children aged 2-11 years can order a child meal on all our intercontinental flights (when travelling in Economy or Business class) and on all our European flights (when travelling in Flex& Fast and Bizz&Class).
Do you wish to order a special meal? Simply place your request at least 24 hours before the departure of your flight and we will contact you.