Baggage tracing

 

We sincerely apologise for the delay in the delivery of your baggage. We are doing everything in our power to locate it and return it to you as soon as possible. You will find all the information regarding the next steps that have to be taken in order to retrieve your baggage as quickly as possible below.

Report the absence of your baggage to us immediately

Should your baggage not be on the belt upon arrival, please report this immediately to our Lost&Found office at the airport. You can find the details of our offices here. This will allow us to open an official file and start tracing your baggage immediately.
You will receive a unique reference number (for example BRUSN12345) which we will use to trace your baggage as quickly and as efficiently as possible. The more information you can give us about your baggage – the colour, model, brand, unique identification marks, etc. – the better.
Once you’ve completed the report, you don’t need to do anything else. Rest assured that we will work hard to reunite you with your baggage and we will contact you once it has been located.

Check the progress of the tracing process

We locate most baggage within 24 hours. This is done through World Tracer, which is a high-performing world-wide baggage tracing system. Once your baggage has been located, we will contact you to arrange the delivery.
If you have filed a report and have a unique reference number, you can check the status of your file here.

Extensive content-based tracing process after 5 days

Should we not have been able to locate your baggage within 5 days, we will start an extensive tracing process based on the content of your baggage. This extended tracing process has enabled us to reunite most delayed baggage with their rightful owners. In order to initiate this process, please fill in the baggage inventory form and forward it as soon as possible to our Central Baggage Tracing Department via e-mail (centraltracing@brusselsairlines.com).

Download the inventory form here (please save the file on your computer before editing it).

Compensation of interim expenses

Should you have encountered direct expenses as a result of the delay of your baggage, once your baggage has been located, you can send a claim to our Customer Relations Department for evaluation. As per our General Conditions, this claim has to reach us within 21 days after the delivery date of your baggage.

If your baggage cannot be located

In the unfortunate event that we are not able to locate your baggage after 21 days of extensive tracing, your file will be followed up by our Customer Relations Department. If you have not sent in a claim yet, you can do it here. In order for us to adequately evaluate your claim, please include invoices, bank statements, purchase receipts, etc., to prove the value of your mishandled baggage.

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