Refund requests


Refund requests can only be submitted online via this form



Longer waiting times when calling our Service Centre

Due to flight schedule changes, the number of customers calling us is exceptionally high. As a consequence, you may experience longer waiting times for calls to our Service Centre. In order to reduce your waiting time, we kindly ask you to only call us if you are planning to travel within the next 4 weeks.



Country travel & entry restrictions + Passenger Locator Form for Belgium

As our passenger, you are responsible to ensure that you adhere to the health & entry requirements of the countries you are travelling to (including transit countries) and that you hold all required travel documents. More details »



Travelling and COVID-19

More details about our new summer & autumn network, our rebooking options and our measures for carefree travel can be found here.