If you book your ticket by phone, please tell us about any special needs before your booking is completed. If requests were not made at the time of booking or if you have made your booking online, we recommend that you contact us by telephone at 1-800-645-3880 at least 72 hours before your flight to discuss and schedule any additional assistance you may need. Text telephone for customers with hearing impairments: First dial 711 and then 1-800-401-1801 for relaying to the TRS (within the US only). Our reservations agents are standing by to assist you with any concerns or questions you may have.
Traveling with disabilities to/from the USA
If you are a passenger with special needs, we are here to provide you with the assistance to make your journey as seamless as possible. Brussels Airlines will not refuse transportation to any individual on the basis of a disability.
We will do our best to assign you to a seat that is most suitable to your needs. Passengers with disabilities may be seated anywhere in their ticketed class of service for which they are qualified and in compliance with FAA safety regulations. Bulkhead seats, or other seats that provide greater legroom, may be provided upon request if you are traveling with a service animal, or if you have a fused or immobilized leg. We also have seats with movable armrests for ease of access. Due to the limited number of bulkhead seats we may not be able to accommodate everyone travelling with your group in the bulkhead row.
We are only able to provide a limited extra oxygen supply on board, so please contact Brussels Airlines’ Medical desk no later than 72 hours before your departure to ensure that sufficient oxygen is available. Please be aware that the costs of providing this must be paid in advance. Additionally, you must be assessed for your fitness to fly before the flight.
Brussels Airlines will accept assistive devices with batteries as checked baggage as well as inside the cabin. Assistive devices with batteries include respirators, CPAP machines (Continuous Positive Airway Pressure machine), portable oxygen concentrators (POC) and ventilators. Traveling with a POC requires a physician statement. Brussels Airlines will allow qualified individuals with a disability who are using FAA approved personal respirators/ventilators to bring their equipment, including non-spillable batteries, onboard the aircraft. You must have sufficient battery power for 150% of the maximum flight duration.
Complaint Resolution Official (CRO)
If you encounter problems while travelling on Brussels Airlines, please feel free to ask any crew member or ground staff for a Complaint Resolution Official (CRO).
Our CRO’s have been specially trained in sensitivity and awareness, as well as all applicable Federal Aviation Administration (FAA), U.S. Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation. They will be glad to respond to your concerns.
Our CRO’s are available during operating hours at our U.S. Destinations and in Brussels.
If you feel that Brussels Airlines is not compliant with the requirements of the Air Carrier Access Act or 14 CFR Part 382 you have the right to contact the U.S. Department of Transportation if you want that agency to consider further action on your behalf.
- Mail:
U.S. Department of Transportation
Aviation Consumer Protection Division/C-75400
1200 New Jersey Ave, SE
Washington, D.C. 20590
1-202-366-2220
- Online:
Aviation Consumer Protection Division
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
U.S. Department of Transportation (DOT) Disability Hotline:
If you have experienced time-sensitive, disability related air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) to obtain assistance. This hotline is available from 9:00 a.m. until 5:00 p.m. EST, Monday through Friday.
Get more information on the U.S. Department of Transportation website under www.transportation.gov.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.
To get more detailed information, please visit the website for the U.S. Department of Transportation.
Please note that with this link you are visiting an external website that may not follow the same privacy, security or accessibility policies.