Due to an unforeseen closure of Hamburg Airport on 5 November 2023, there may be disruptions to Lufthansa Group flights to and from Hamburg.
Is your flight affected by an irregularity?
Please check the current status of your flight before heading to the airport.
Save contact details, so we can send you important information about your flight quickly
Please enter your contact details at “My bookings” or create your personal Travel ID. This is the only way to ensure that we can contact you during your trip if necessary.
Rebooking and additional information
In the event of a cancellation, Brussels Airlines will rebook you free of charge and usually automatically to another flight and inform you via your mobile phone number. If you do not receive a message from Brussels Airlines, please check the current status of your booking. Here you can also adjust the rebooking if required. Alternatively, you can also use the Brussels Airlines Chat Assistant.
Travel Agency bookings
If you booked your flight through a tour operator or travel agency, you may also contact the tour operator / travel agency where the booking was made.
Air passenger rights
Advice regarding air passenger rights can be found here